Delivery Time For Your Custom Made Order
We custom make to order all footwear, accoutrements, knapsacks, haversacks, belts and other gear we sell right here
in our shop in Neosho.
We start each item AFTER you commission us to make your custom made item(s) for you. So please remember, Custom
Made items take time to create. But the resulting products are far superior to the mass produced products that ship immediately. If you have a
deadline you must have your equipment by or other time restrants contact us to see what our current production time is running.
We will do our best to give you an accurate estimate of how long you are looking at waiting before your new custom made item(s)
can ship out to you.
Refund, Exchange and Shipping Policy
Read ALL Instructions and Policy Statements on this page BEFORE
Placing Your Order. AFTER reading our Refund, Exchange and Shipping Policy then fill out the
correct order form you need to place your order by consulting the information at the top of this page. You may wish to print
a copy of our policy off for future reference.
Guarantee
We have no control over how you use or care for any product you purchase. Therefore we do not guarantee how long an item
will
serve you. You must exercise good sense in how you use and
care
for your product for maximum service.
Refund and Exchangees
Sorry
no refunds or exchanges.
No cancelation
after payment is made. However in very rare cases where extenuating circumstances exist we will OK a
cancelation but there is a 15% restocking fee.
Be sure
you want to purchase the item(s) before placing the order. Feverous orders delay other customers orders and cost us time and materials running up prices. While a no
refund policy may seem harsh it was brought
on by customers placing large orders and then after
we
cut parts and committed material and time to the order canceling before paying. Others attempted to returned used goods.
This resulted in those in line below them having to unfairly wait longer and we do not feel this is fair to our customers
who place their orders in good faith, pay promptly and wait patiently for their orders.
But What If My Footwear Doesn't Fit?
We make the footwear to fit the measurements you provide. You must provide us with accurate measurements and tracings if you want your footwear
to fit you. We sell footwear world wide and our record of making well fitting footwear speaks for itself by the
number of happy customers, repeat customers and the many recommendations given for our products.
Need Help?
If
you need help or have questions before sending in your information just contact us. We will be happy to walk you through the
process. But in the end you must read and follow instructions if you want your footwear to fit you.
Style or Model Correctness
We are not responsible
for you obtaining the correct style or model
used
by your unit. If in doubt check with your unit before placing order.
Shipping
We ship all items via U. S. Priority Mail which is normally 2-3 day service.
However, if your package is delayed we have no control over the
United States Postal
Service.
You will get an e-mail notice when your package ships
out with the ship date and your delivery tracking code off your shipping label so you may track your inbound package. It may
take time for the information to post to the U S Postal Service website. We have no control over this.
Lost or Damaged Packages: In the event your package
does not arrive in a reasonable amount of time we will be happy to assist you in attempting to track the package is it is
lost or in the event of damaged or totally lost orders we will be happy to help you claim your insurance. But you must file
the claim for the loss with the post office and you may do this on the U S Postal website in most cases to save time.
What is the Insurance and Handling Fee?
We Pay the U S Priority Mail Postage. The customer
pays for insurance and handling. The insurance and handling fee covers the cost of postal insurance plus the handling cost associated
with preparing, packing, labeling and material cost associated with shipping a package.
The insurance and handling fee is based on the
total value of the order rather then one flat fee keeping it as fair as possible for all customers.
Do You Do Repair Work and Adjustments?
Yes, we will happily make small adjustments and simple
repairs (We determine what is small and what is simple.) at no cost to the customer. Major repairs, new soles and other
repairs and adjustments
is at the customers expense. Call
for current prices before shipping.
Return Shipping Cost on Repair and Adjustments
Customer pays postage, insurane and handling both
ways.
Do Not Ship Repairs Until You Contact us for current
cost.
Contact us Before Shipping and Do Not Ship anything
without at least enclosing $20.00 to cover return shipping and insurance. Any Packages sent without return shipping and
left here over a week is subject to being disposed of at our discretion. We are not responsible for packages that come in without return shipping.
Customer
are responsible for paying shipping both ways on any item(s) sent to us for any reason. We are not responsible for lose or damage to any item you ship to us and we highly suggest you insure any item you ship.
Failure to do so is at your risk not ours. We
will not ship any
items to you uninsured. Be sure and add insurance/handling
to
cover the value of your item. See Chart On Order Form.
However, the minimum amount of insurance is $100.00. All returns also have delivery tracking and confirmation placed on them by us at no extra charge for
your protection and peace of mind.
IF YOU HAVE QUESTIONS-Feel free to contact us by e-mail,
phone or mail and we will be more then happy to assist you. Our contact information is on all order forms and on all our webpages
at the bottom of the page.
