Refund, Exchange and Shipping Policy
We have no control over how you use or care for any product y
ou purchase. Therefore we do not gurantee how long an item will
serve you. You must exercise
good
sense in how you use and
care for your product for maximum service.
We are not responsible for you obtaining the correct style or model
used
by your unit. If in doubt check with your unit before placing order.
We ship all items via U. S. Priority Mail which is normally 2-3 day service.
However, if your package is delayed we have no control over the
United States Postal Service.
Footwear
REFUND POLICY-Only styles JB-1 or JB-2 bootees (not customized, see below)
may be returned for refund minus a 15% restocking fee. Footwear returned for
refund or exchange must be unworn, in the condition they were shipped,
and returned to us within 10
days of postmark on your box.
However, we do not do any refund or exchange on customized footwear.
This includes but is not limited to: Hobnails, Heel Rims, and any deviations
from the standard catalog descriptions.
All other styles of
footwear are special make-up items.
All sales are final on these items NO
REFUNDS or Exchanges.
Accoutrements: Sorry no refunds or exchanges on accoutremnts. Some items
such as belts and shoulder straps maybe exchanged for longer or shorter items
only. Customer pays shipping both ways on exchanges.
Check with us before sending any item back.
All items returned for exchange must be unused, in the conditon they were shipped
and returned to us withing 10 days of post mark on your box.
We do not refund the shipping fee on returned or exchaned items.
Customer pays return shipping on any item sent in for refund or
exchange. We do not refund insurance fees.
We are
not responsible for lose or damage to any item you ship
to us
and we highly suggest you insure
any item you ship.
Failure to do so is at your risk not ours. We
will not ship any
itms to you uninsured. Be sure and add insurance/handling
to
cover the value of your item. See Chart On Order Form.
On footwear
or other items sent for repair please keep in
mind the replacement cost
if your shipment is damaged or lost.
We will insure your
package for the amount you instruct
us to and send payment for. However,
the minimum
amount of insurance on any footwear repair work is $100.00