Do You Do Repair Work and Adjustments?
Yes, we will happily make small adjustments and simple
repairs (We determine what is small and what is simple.) at no cost to the customer. Major repairs, new soles and other
repairs and adjustments
is at the customers expense. Call
for current prices before shipping.
Return Shipping Cost on Repair and Adjustments
Customer pays postage, insurane and handling both
Do Not Ship Repairs Until You Contact us for current
cost and pre-approval from us to send in for repair..
Contact us Before Shipping and Do Not Ship anything
without at least enclosing $20.00 to cover return shipping and insurance. Any Packages sent without return shipping and
left here over a ten days is subject to being disposed of at our discretion. We are not responsible for packages that come
in without return shipping.
Where do you get your items from to sell?
what we sale right here in our shop in Neosho, Missouri.
We do not purchase cheap overseas items and try to pass
them off to you as hand-made American goods as some sutlers do.We use only top
quality materials and leather that meet our tight specifications.
We buy the best leather for the type of product
we plan to make from the best tannery for that type of leather. We will never sacrifice quality to save a few bucks
to try and offer the lowest priced item for sale. We do not use junk and we will not make junk and try to pass it
off to you to use. It is just that simple.
How do I know what I purchase is historically correct?
For the past 35
plus years we have strived to constantly improve our products by collecting as many original
examples, patterns, tools and specifications for our reproduction Civil War era products as possible. We are constantly researching
period documentations and viewing original items.
If you want highly detailed historic information and documentation
on any item you wish to buy we will be happy to provide you with it for a fee. Check with us for cost.
Can I just ask
for a size and not bother with all the measuring and tracing you ask your customers to provide to place a footwear order?
Wouldn’t they fit well enough? After all I have things I'd rather be doing.
No, we need your tracing, measurements and modern day shoe size to properly fit you. Only by doing this can we make
you a pair of properly fitting boots or shoes. If you want ill fitting junk there are plenty out there willing to accommodate
you. We want to provide to our customers historically correct, well fitting and well-made footwear. We will not take short
Can you ship anything I see on your site out the next day?
No, not unless
it clearly says "Ships Next Day After Order Is Received" in the description. We can ship out footwear care products,
buttons and other similar small items usually within two days. All other items are custom made to order.
We do not keep
items in stock to offer the large variety of items we do and to give you the best fit in footwear. We make up your items after
we receive your order. We make what we sale right here in our shop in Neosho, MO. We do not buy cheap overseas junk
and stock it to drop out when we get an order. If you want quality leather goods and excellent fitting footwear you
must give us time to hand-make them for you.
would like to have something I do not see on your site is there any chance you would make it for me?
Yes, but you
need to e-mail or mail us as much information as you can on what you would like. We need good photos or sketches, any specifications
and dimensions that apply and any documentation you may have on the item. We
will take a look at it and if we feel we can make it for you we will give you a price quote and approximate delivery time.
7) What if I have an event I would really like to have the items I am ordering arrive in time for,
can I do anything to improve my chances of this happening?
of all order well in advance of the event. Don’t’ wait till the last minute we have a heavy workload of
orders and it takes time to get to everyone.
Make sure you
follow with great care all the instructions for measuring your feet, fill out your order form carefully, neatly and
in full. PRINT, don’t scribble information we can't read and will have to contact you about.
Give us your
phone number(s) and e-mail address so we can contact you quickly if we have questions. Don’t
call us daily to check on your order, see question 10 below.
Finally clearly print at the top of your order form in red ink (or highlight) and give the date of the event you plan
to attend and the last day you will be home to get your package. We will do all in our power to get your stuff to you on time. But remember we have no control over your package once it leaves our hands at the
post office it will require a signature to receive. If you will not be home during the day or you can not go to the post office
to pick it up after they leave a notice you may wish to have your package sent to work or friends house.
can I find out if you have received my order?
You have us sign for the postal delivery by placing delivery confirmation or tracking on the order when mailed. Or
you may contact us by e-mail or phone. E-mail will work the best and quickest. If
you e-mail us give your full name, address and a general description of what you have ordered.
Allow 5-7 days for a first class mailing to arrive BEFORE contacting us.
I check to see how far along my order is in your system so I can estimate when I will be getting my stuff?
You may check to see if we have received your order but then please give us time to make the item9s). We can’t
stop you from checking every five minutes but keep in mind the more e-mail and phone calls we answer the less work
gets done in the shop. But if it has been over 30 days Please Do Check With Us.
Things can happen sometimes. But give us at least 30 days after you confirm your order has been received before you check
will I know if you sent my package yet?
When you clearly
print or type your e-mail we can send you a notice that your package shipped along with your delivery confirmation number.
The e-mail will be from the United States Postal Service informing you a package has been sent to you by our company and with
a delivery confirmation number. This will allow you to track your package by calling 1-800-222-1811 or accessing the postal
service website www.usps.com. Call or log on and enter the delivery confirmation
number to track your package.
can’t I just tell you I will take full responsibility and you just ship my package uninsured? After all I have never lost anything in the mail, why buy insurance.
you and ourselves in the event your package is lost or damaged in the mail you must insure it. We make no exceptions. This way if your package should be lost or damaged in the mail you are covered financially.